Privacy Policy
1. Introduction
CareTech Support ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our IT support services.
We are based in the UK and provide home IT support services in Fareham, Portchester, Gosport, and Portsmouth areas.
Contact Information:
Website: caretechsupport.co.uk
2. Information We Collect
We may collect the following types of personal information:
Contact Information
- Name
- Address
- Phone number
- Email address
Service Information
- Details about your technical issues
- Information about your devices and software
- Service history and notes
- Payment information
Technical Information
- Device specifications and configurations
- Network settings (when relevant to service provision)
- Error logs and diagnostic information
3. How We Use Your Information
We use your personal information to:
- Provide IT support services
- Schedule and manage appointments
- Communicate about your service requests
- Process payments
- Maintain service records
- Improve our services
- Comply with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract performance - to provide the services you've requested
- Legitimate interests - to run our business effectively and improve our services
- Consent - where you've given specific permission
- Legal obligation - to comply with applicable laws
5. Data Sharing
We do not sell, trade, or transfer your personal information to third parties except:
- When required by law
- To protect our rights or safety
- With your explicit consent
- To trusted service providers who assist us (under strict confidentiality agreements)
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure storage of physical and digital records
- Password protection and encryption where appropriate
- Limited access to personal data on a need-to-know basis
- Regular security assessments
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal requirements
- Resolve disputes
Generally, we retain service records for 7 years for business and tax purposes.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data (subject to legal requirements)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided above.
9. Complaints
If you're unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at the details provided above.
By using our services, you acknowledge that you have read and understood this Privacy Policy.